Specialist Network Designer - Genesys Contact Centre (158262)

Specialist Network Designer - Genesys Contact Centre (158262)

What you'll be doing:

  • Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
  • Responsible for establishing design best practice within a unit
  • Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects
  • Drives Right First Time solutions and leads lessons learned
  • Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate
  • Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution
  • Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution
  • Provide design authority for complex solutions and/or platform designs
  • Home office is available in this role depending on further agreement

 

This role will suit you if you have the following skills:

 Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Taking the responsibility and taking care of the consequences of making a decision
  • Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
  • Strengths and abilities that help to oversee processes and guide people toward the achievement of goals
Professional skills:
  • Hands on experience with Genesys engage design, installation and operation
  • Experience in designing, developing routing solutions implemented using Genesys Orchestration Server, Genesys Universal Routing Server and Genesys Rules Engine
  • In-depth understanding of Genesys Framework
  • Experience with workforce management in Genesys call center environment (Engage)
  • Hands on experience with real time and historical repoting
Language skills:
  • English on a conversational level

 

Cégnév: BT (British Telecommunications)
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